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Delta Air Lines
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Delta launching nonstop service to Iceland
Delta Air Lines is launching nonstop service between New York and Reykjavik, Iceland. The new service begins June 1, 2011, subject to approval of the Icelandic government. When service starts, Delta will be the only U.S. carrier to serve Iceland nonstop from the United States, the airline said. The flight, between John F. Kennedy International Airport in New York and Keflavik International Airport in Reykjavik, will be operated with a 170-seat Boeing 757-200 aircraft. It
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UPDATE: DOT fines Comair for violating ‘bumped passenger’ rules
ATLANTA – The U.S. Department of Transportation this week fined Comair $275,000 “for violating federal rules regarding passengers denied boarding” – better known as bumped passengers – “on oversold flights.” “Our bumping rules are designed to protect passengers when airlines overbook a flight,” U.S. Transportation Secretary Ray LaHood said in a statement. “We expect carriers to comply with these rules and will take enforcement action when they do not.” The DOT’s Aviation Enforcement Office opened
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DOT: Five planes experience delays of three hours or more
ATLANTA — Five flights in May experienced tarmac delays of three hours or more, the U.S. Department of Transportation reported. The delays came during the first month of new rules that stipulate airlines can only keep passengers waiting on the tarmac for three hours before it would be required to let them disembark. Four of the five flights were operated by United Airlines, according to The Associated Press. The fifth flight was a Delta Airlines
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Study: Customer satisfaction with airlines improves
ATLANTA – Customer satisfaction with the nation’s airlines has improved, bucking a three-year downward trend, a new study suggests. According to the J.D. Power and Associates 2010 North America Airline Satisfaction Study, overall customer satisfaction with airlines increased to 673 on a 1,000-point scale. That’s up 15 points from 2009. “The fact that overall satisfaction with airlines has improved is particularly notable in light of a difficult economic year, in which add-on fees have continued
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Delta: Expanding first class on domestic flights
ATLANTA — Delta Air Lines today said it plans to make first class service available on all domestic flights longer than 750 miles — or about two and one-half hours of flight time. The service will be effective beginning this fall. “This enhanced service reflects the investment Delta is making in improving the customer experience on the ground and in the air across both our domestic and international network,” Glen Hauenstein, Delta’s executive vice president
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Survey: Some reward programs difficult to cash in
ATLANTA – Airline reward programs sound great in theory. But, the reality is, booking flights with points isn’t as convenient as airlines make it sound. That’s the upshot of a new study from Wisconsin-based IdeaWorks, which publishes the “ezRez Guide to Loyalty Marketing by IdeaWorks.” The publication is touted as the first dedicated to frequent flier programs. In fact, during February and March 2010, the company conducted 6,160 booking queries on 22 frequent flier program
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Delta to resume service between JFK and Haiti
Special to The Travel Trolley Delta Air Lines will resume service between New York’s John F. Kennedy International Airport (JFK) and Port-au-Prince, Haiti, three times weekly beginning April 3, 2010. Service from JFK to Port-au-Prince will expand to five times weekly starting June 10. “As part of a long-standing commitment to the Caribbean basin, Delta looks forward to once again providing multiple travel options that not only connect the tri-state area to Haiti, but will
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Akron-Canton airport has busiest January on record
Special to The Travel Trolley GREEN, Ohio — Record snow and freezing temperatures haven’t cooled things down at Akron-Canton Airport (CAK), the airport announced. Customers from throughout the region helped CAK sizzle this January. Nearly 107,000 passengers traveled to and from CAK during the month, making it the airport’s busiest January of all time. That figure is up 4 percent compared to 2009 and beats the airport’s previous best January by 4,425 passengers which was