Delta Air Lines

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Delta flight attendants reject union bid

November 3, 2010 The Travel Trolley
ATLANTA – More than 53 percent of Delta Air Lines flight attendants voted against unionizing. “This is a win for all Delta flight attendants,” Delta Senior Vice President of In-Flight Service Joanne Smith said in a message to the airline’s flight attendants. Of the 19,887 eligible voters, 18,760 cast votes, according to Delta Only 44 percent voted in favor of representation by the Association of Flight Attendants (AFA). “We are pleased not just with the
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Which airline is the meanest?

October 28, 2010 The Travel Trolley
ATLANTA – The next time you’re frustrated about that delayed flight or those pesky baggage fees, relish in the fact that you’re probably not alone. Especially if you’re flying Delta Air Lines, a new report examining “America’s Meanest Airlines” suggests. According to USnews.com, Atlanta-based Delta is the meanest major airline in the country, besting – or “worsting,” as the case may be – United Airlines, Alaska Airlines, American Airlines and U.S. Airways. In making its
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Delta launching nonstop service to Iceland

August 7, 2010 The Travel Trolley
Delta Air Lines is launching nonstop service between New York and Reykjavik, Iceland. The new service begins June 1, 2011, subject to approval of the Icelandic government. When service starts, Delta will be the only U.S. carrier to serve Iceland nonstop from the United States, the airline said. The flight, between John F. Kennedy International Airport in New York and Keflavik International Airport in Reykjavik, will be operated with a 170-seat Boeing 757-200 aircraft. It
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UPDATE: DOT fines Comair for violating ‘bumped passenger’ rules

July 27, 2010 The Travel Trolley
ATLANTA – The U.S. Department of Transportation this week fined Comair $275,000 “for violating federal rules regarding passengers denied boarding” – better known as bumped passengers – “on oversold flights.” “Our bumping rules are designed to protect passengers when airlines overbook a flight,” U.S. Transportation Secretary Ray LaHood said in a statement. “We expect carriers to comply with these rules and will take enforcement action when they do not.” The DOT’s Aviation Enforcement Office opened
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DOT: Five planes experience delays of three hours or more

July 9, 2010 The Travel Trolley
ATLANTA — Five flights in May experienced tarmac delays of three hours or more, the U.S. Department of Transportation reported. The delays came during the first month of new rules that stipulate airlines can only keep passengers waiting on the tarmac for three hours before it would be required to let them disembark. Four of the five flights were operated by United Airlines, according to The Associated Press. The fifth flight was a Delta Airlines
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Study: Customer satisfaction with airlines improves

June 10, 2010 The Travel Trolley
ATLANTA – Customer satisfaction with the nation’s airlines has improved, bucking a three-year downward trend, a new study suggests. According to the J.D. Power and Associates 2010 North America Airline Satisfaction Study, overall customer satisfaction with airlines increased to 673 on a 1,000-point scale. That’s up 15 points from 2009. “The fact that overall satisfaction with airlines has improved is particularly notable in light of a difficult economic year, in which add-on fees have continued