Delta Air Lines – Page 11 – Sightseers' Delight

Study: Customer satisfaction with airlines improves

June 10, 2010 The Travel Trolley

ATLANTA – Customer satisfaction with the nation’s airlines has improved, bucking a three-year downward trend, a new study suggests. According to the J.D. Power and Associates 2010 North America Airline Satisfaction Study, overall customer satisfaction with airlines increased to 673 on a 1,000-point scale. That’s up 15 points from 2009. “The fact that overall satisfaction with airlines has improved is particularly notable in light of a difficult economic year, in which add-on fees have continued

Delta: Expanding first class on domestic flights

June 10, 2010 The Travel Trolley

ATLANTA — Delta Air Lines today said it plans to make first class service available on all domestic flights longer than 750 miles — or about two and one-half hours of flight time. The service will be effective beginning this fall. “This enhanced service reflects the investment Delta is making in improving the customer experience on the ground and in the air across both our domestic and international network,” Glen Hauenstein, Delta’s executive vice president

Survey: Some reward programs difficult to cash in

May 23, 2010 The Travel Trolley

ATLANTA – Airline reward programs sound great in theory. But, the reality is, booking flights with points isn’t as convenient as airlines make it sound. That’s the upshot of a new study from Wisconsin-based IdeaWorks, which publishes the “ezRez Guide to Loyalty Marketing by IdeaWorks.” The publication is touted as the first dedicated to frequent flier programs. In fact, during February and March 2010, the company conducted 6,160 booking queries on 22 frequent flier program

Delta to resume service between JFK and Haiti

March 17, 2010 The Travel Trolley

Special to The Travel Trolley Delta Air Lines will resume service between New York’s John F. Kennedy International Airport (JFK) and Port-au-Prince, Haiti, three times weekly beginning April 3, 2010. Service from JFK to Port-au-Prince will expand to five times weekly starting June 10. “As part of a long-standing commitment to the Caribbean basin, Delta looks forward to once again providing multiple travel options that not only connect the tri-state area to Haiti, but will

United: Airline leads country’s five largest global carriers for domestic scheduled flights

February 19, 2010 The Travel Trolley

United Airlines said it was first in on-time performance for domestic scheduled flights among America’s five largest global carriers for 2009 as measured by the U.S. Department of Transportation (DOT) and published in the Air Travel Consumer Report released.

Akron-Canton airport has busiest January on record

February 18, 2010 Special to The Travel Trolley

Record snow and freezing temperatures haven’t cooled things down at Akron-Canton Airport (CAK), the airport announced.