ATLANTA – The next time you’re frustrated about that delayed flight or those pesky baggage fees, relish in the fact that you’re probably not alone.
Especially if you’re flying Delta Air Lines, a new report examining “America’s Meanest Airlines” suggests.
According to USnews.com, Atlanta-based Delta is the meanest major airline in the country, besting – or “worsting,” as the case may be – United Airlines, Alaska Airlines, American Airlines and U.S. Airways.
In making its list, the site looked at a number of reports, including the Airline Quality Rating (AQR) Report, the American Customer Satisfaction Index and the Air Travel Consumer Reports.
Hawaiian Airlines topped the list of best airlines, followed by AirTran, JetBlue, Southwest Airlines and Continental Airlines.
When it comes to regional airlines, the site named American Eagle the worst, followed by Atlantic Southeast (ASA), Comair and SkyWest.
A June report from the American Customer Satisfaction Index showed that “passenger satisfaction with Delta Air Lines showed the largest drop” in the airlines category.
“A year before Delta’s acquisition of Northwest, Delta stood at 64 and Northwest at 57,” the report noted. “Now, Delta has fallen 3 (percent) to 62 and Northwest is at 61—the combination of both marking a slight increase.”
