United Airlines has settled with Dr. David Dao, the passenger who was removed from a Chicago-Louisville, Ky., flight earlier this month.
“We are pleased to report that United and Dr. Dao have reached an amicable resolution of the unfortunate incident that occurred aboard flight 3411,” the airline said in a statement. “We look forward to implementing the improvements we have announced, which will put our customers at the center of everything we do.”
The incident sparked worldwide outrage.
(Photo by Todd DeFeo) Federal authorities say a new rule aimed at reducing lengthy tarmac delays is working. The rule stipulates that airlines can only keep passengers waiting on the tarmac for three hours before it would be required to let them disembark. There was only one flight in August that experienced a three-hour delay — a steep drop from the 66 such flights in August 2009. According to authorities, the one flight with a delay
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