American Airlines Archives - Page 7 of 9

Which airline is the meanest?

October 28, 2010 The Travel Trolley

ATLANTA – The next time you’re frustrated about that delayed flight or those pesky baggage fees, relish in the fact that you’re probably not alone. Especially if you’re flying Delta Air Lines, a new report examining “America’s Meanest Airlines” suggests. According to USnews.com, Atlanta-based Delta is the meanest major airline in the country, besting – or “worsting,” as the case may be – United Airlines, Alaska Airlines, American Airlines and U.S. Airways. In making its

Travelers petition feds to require disclosure of airline fees

September 25, 2010 The Travel Trolley

A number of organizations this week submitted signatures from more than 50,000 travelers on a petition urging the U.S. Department of Transportation (DOT) to require airlines to share all of their ancillary fees through every booking channel in which they participate. “Only two weeks ago, we asked travelers to tell us how they felt about hidden airline fees, and we opened a floodgate,” Kevin Mitchell, chairman of the Business Travel Coalition (BTC), said in a

FAA proposes largest ever fine

August 26, 2010 The Travel Trolley

The Federal Aviation Administration (FAA) has proposed a $24.2 million civil penalty against American Airlines — the largest ever proposed by the FAA.

AA to start charging for first rows of coach

August 20, 2010 The Travel Trolley

ATLANTA — American Airlines is starting to charge travelers on domestic flights who want to sit “in the first few rows of Coach, including bulkhead seats in that cabin,” the airline announced this week. As part of its Express Seats service, travelers who pay for such a seat can board with the first group of coach passengers who board the plane. The fees range from $19 to $39. “Express Seats highlights American’s focus on offering

Feds soliciting comments on peanut ban proposal

June 12, 2010 The Travel Trolley

The Travel Trolley ATLANTA – Federal authorities are mulling banning airlines from distributing peanuts as snacks on airplanes, saying the move would benefit people with severe peanut allergies. The peanut proposal was among a number of consumer protections the U.S. Department of Transportation announced earlier this month. Other proposed protections include increasing the compensation airlines pay to passengers who are involuntarily bumped from flights and a requirement that airlines prominently disclose baggage fees and offer

Study: Customer satisfaction with airlines improves

June 10, 2010 The Travel Trolley

ATLANTA – Customer satisfaction with the nation’s airlines has improved, bucking a three-year downward trend, a new study suggests. According to the J.D. Power and Associates 2010 North America Airline Satisfaction Study, overall customer satisfaction with airlines increased to 673 on a 1,000-point scale. That’s up 15 points from 2009. “The fact that overall satisfaction with airlines has improved is particularly notable in light of a difficult economic year, in which add-on fees have continued

Airline Tarmac Rule Takes Effect

April 29, 2010 The Travel Trolley

Image courtesy U.S. DOT The Travel Trolley ATLANTA – Airlines can no longer keep passengers waiting on the tarmac for extended periods of time, under a new rule that took effect today. “Airline passengers deserve to be treated fairly, and this new rule will require airlines to respect the rights of their customers,” U.S. Transportation Secretary Ray LaHood said in a statement. Under the rule, airlines can only keep passengers waiting on the tarmac for

Total air passengers in 2009 down 5.3 percent from 2008

March 31, 2010 The Travel Trolley

The number of scheduled domestic and international passengers on U.S. airlines and on flights to and from the United States on foreign airlines declined in 2009 by 5.3 percent from 2008, dropping to 769.6 million, the Department of Transportation’s Bureau of Transportation Statistics (BTS) reported.

FAA proposes penalties against American Airlines

March 20, 2010 The Travel Trolley

The Federal Aviation Administration has proposed civil penalties totaling $787,500 against American Airlines for maintenance violations.

American Eagle launches nonstop jet service between Dallas and Augusta, Ga.

March 8, 2010 The Travel Trolley

American Eagle Airlines will begin nonstop jet service between Dallas/Fort Worth International Airport (DFW) and Augusta Regional Airport (AGS) in Augusta, Ga., beginning June 10.