Creating a welcoming environment should be more than a slogan on the company’s webpage or in its employee handbook. It needs to be something that every employee follows.
At the pace news moves today, it is frustrating when inaccurate information makes it into the public square. A wreck 150 years ago shows this is not a new phenomenon.
There are lessons to take from every situation, and that includes the difficult ones, not just the good ones. People also mistake people in positions of power as leaders. They can be and sometimes are, but someone with a title is not necessarily a leader.
What happened to customer service? Is it so difficult for people today to pretend they have even the slightest level of competence? I am not talking long-term capability; just enough so they can do what they say.
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