News

ATLANTA – Customer satisfaction with the nation’s airlines has improved, bucking a three-year downward trend, a new study suggests. According to the J.D. Power and Associates 2010 North America Airline Satisfaction Study, overall customer satisfaction with airlines increased to 673 on a 1,000-point scale. That’s up 15 points from 2009. “The fact that overall satisfaction with airlines has improved is particularly notable in light of a difficult economic year, in which add-on fees have continued

ATLANTA — Delta Air Lines today said it plans to make first class service available on all domestic flights longer than 750 miles — or about two and one-half hours of flight time. The service will be effective beginning this fall. “This enhanced service reflects the investment Delta is making in improving the customer experience on the ground and in the air across both our domestic and international network,” Glen Hauenstein, Delta’s executive vice president

Special to The Travel Trolley COLUMBUS, Ohio – Passenger activity at Port Columbus International Airport showed a slight increase in April, officials said. Statistics released during a recent meeting of the Columbus Regional Airport Authority Board of Directors show that in April Port Columbus had a 0.8 percent increase in passengers compared to the previous year. A total of 529,496 passengers traveled through Port Columbus in April compared to 525,223 in April 2009. Year-to-date 1,957,333