Articles by Todd DeFeo

In case there was any question, the general public, not airlines, makes up the Federal Aviation Administration’s customers. FAA Administrator Randy Babbitt clarified that last week in announcing the agency’s “new focus” on improving how it responds to “public safety complaints and whistleblower contributions.” “These changes make it clear that the FAA’s number-one customer is the public,” Babbitt said, according to a news release. “We value the safety information we receive from our employees, the