The Airports Council International (ACI) has named Dallas Fort Worth (DFW) International Airport the “Best Large Airport in North America.”
DFW achieved the top ranking for customer satisfaction among large airports, according to ACI’s 2016 Airport Service Quality (ASQ) program survey.
DFW finished first for all airports in North America serving more than 40 million passengers each year. The survey covers 34 key performance indicators of the passenger airport experience, giving the most complete picture of customer service at each airport. ASQ Award winners are considered among the world’s best airports for the quality of their customer service experience.
“This honor from Airports Council International validates years of great work by our DFW Airport team to enhance every step of the customer journey through our airport, and it reaffirms our mission to improve the customer experience at DFW in every way we can,” said Sean Donohue, Chief Executive Officer for DFW Airport. “We’ve made a concerted effort to re-examine everything about our airport from a customer perspective in order to make DFW more welcoming and inviting, and this award shows those efforts have made a big difference to our customers.”
