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Study: Customer satisfaction with airlines improves

ATLANTA – Customer satisfaction with the nation’s airlines has improved, bucking a three-year downward trend, a new study suggests. According to the J.D. Power and Associates 2010 North America Airline Satisfaction Study, overall customer satisfaction with airlines increased to 673 on a 1,000-point scale. That’s up 15 points from 2009. “The fact that overall satisfaction with airlines has improved is particularly notable in light of a difficult economic year, in which add-on fees have continued
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Delta: Expanding first class on domestic flights

ATLANTA — Delta Air Lines today said it plans to make first class service available on all domestic flights longer than 750 miles — or about two and one-half hours of flight time. The service will be effective beginning this fall. “This enhanced service reflects the investment Delta is making in improving the customer experience on the ground and in the air across both our domestic and international network,” Glen Hauenstein, Delta’s executive vice president
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Port Columbus Passenger Activity Continues To Stabilize

Special to The Travel Trolley COLUMBUS, Ohio – Passenger activity at Port Columbus International Airport showed a slight increase in April, officials said. Statistics released during a recent meeting of the Columbus Regional Airport Authority Board of Directors show that in April Port Columbus had a 0.8 percent increase in passengers compared to the previous year. A total of 529,496 passengers traveled through Port Columbus in April compared to 525,223 in April 2009. Year-to-date 1,957,333
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Perdue signs bill closing seatbelt loophole

ATLANTA – Gov. Sonny Perdue today signed into law a bill to close a loophole and require both the driver and passenger of a pickup truck to buckle up. “Pick-ups have changed over the years, and are often used to get back and forth to work on an everyday basis. Today, they are out on our expressways and bypasses, as well as farms,” Perdue said in a news release. “We all recognize that seatbelts save