By Todd DeFeo
LAKE BUENA VISTA, Fla. — I was disappointed from the moment I stepped into the room at the Pop Century Resort.
The carpet was dirty, the bedspread was worn beyond its years and the room looked in desperate need of an upgrade. I was sure to pass along my thoughts to the hotel, and they did move us to a new — and recently refurbished — room.
As I thought about it some more, I turned to a thought I’ve had for some time: Walt Disney World is over-developed. As such, it’s hard for the resort to ensure that all 60,000 cast members are living up to the high standards for which Disney is known.
Stay tuned for Part II.