ORANJESTAD, Aruba – Renaissance Aruba Resort & Casino scored 89 percent in FreemanGroup’s comprehensive on-site review – three percentage points higher than its record 2006 evaluation and the highest of any resort on the island.
FreemanGroup, a well-respected international consultancy specializing in hospitality/travel industry service standards, bases its yearly report on a detailed two-night inspection of the resort’s entire property, including rooms, housekeeping, food and beverage and leisure activities. The resort’s consistency in all 1,200 standards that FreemanGroup examines led to the island’s highest ranking.
“While the results show that we remain focused on improving the experiences of our guests, our work is never done,” said Paul Gielen, general manager of Renaissance Aruba. “We are always working to improve the resort for our guests. In fact, we have already been receiving positive feedback about our most recent upgrades.”
In recent months, Renaissance Aruba has made significant changes to improve the overall guest experience, including revamping the Renaissance Marina Hotel’s lobby to make it a more open and inviting area for guests to meet and socialize. The resort has also renovated the fitness and business centers at the Renaissance Marina Hotel, and the resort’s spa is currently undergoing a total transformation.